Customer support User – Dept. regarding Knowledge (Remote)

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Customer support User – Dept. regarding Knowledge (Remote)

The main commitments should be to answer arriving phone calls otherwise chats as well as create outbound calls out of Government Student Assistance (FSA) Loan Upkeep

Maximus is in search of Support service Representatives to support the latest Agency out-of Training. To set up your for this character, Maximus will bring paid off, total training and therefore assures our very own professionals look after for each caller with the highest amounts of knowledge and reliability.

Work schedule: Should certainly sit-in seven days of training (From another location – from your home), Monday-Friday, 8am-4:30pm CT. No time at all of is actually allowed during the education. On achievement of coaching work schedule is assigned to you.

  • Respond to inbound calls, e-mails otherwise chats and also make outbound calls of Federal Scholar Help (FSA) Loan Servicing
  • Answer concerns and you may notate profile of information considering and you will tips pulled in response to the people concerns
  • Make outbound phone calls to follow up with people to help you clarify guidance otherwise render membership standing
  • Process Credit Agency Requests making use of built process and procedures
  • Help Contact Heart standard as well as department and you may corporate formula and functions
  • Use the feedback unit to offer and you may located useful opinions towards the name high quality and you can agencies work
  • Make use of readily available systems, knowledgebase, and you will simple technical for example cellphone, e-send, and you may browser to resolve concerns and you can perform occupations duties
  • Send escalated phone calls or inquiries to compatible levels as required
  • Processes requests acquired through general communications and you will notate accounts regarding strategies drawn in reaction to those needs

A job and you can proceeded a position is contingent abreast of getting and you may maintaining a beneficial favorable approval. Last suitability devotion is the only discernment of the Company away from Education.

As 1975, Maximus keeps work under the founding goal of Helping Government Serve people®, providing residents global to help you effectively build relationships the governments whatsoever membership and you may across many different health insurance and individual functions programs. With everything 30,100 employees around the world, Maximus is a happy mate to help you bodies enterprises in the Joined States, Australia, Canada, Saudi Arabia, Singapore plus the United kingdom. Launch your job with Maximus using one of our dynamic buyers solution centers.

Active army service users, their spouses, and you can veteran people have a tendency to embody the fresh new key competencies MAXIMUS deems important and you can give a great resiliency and you can trustworthiness one to greatly advances our very own workforce. We admit your specific skills and experience, and would like to offer employment road which allows one continue and work out a big difference for our country. We are happy with our very own connections to communities dedicated to providing veterans in addition to their family members. If you’re transitioning from armed forces to help you civilian lifetime, provides previous provider, are a resigned veteran or a person in the Federal Protect or Reserves, otherwise a partner of a working army service member, i have problematic and satisfying job options in your case. A loyal and varied workforce are our primary investment. MAXIMUS will bring equivalent job opportunities to certified candidates instead of value so you’re able to race, color, faith, sex, intimate direction, gender identity, federal source, secure veteran condition or disabled condition.

MAXIMUS was an enthusiastic Affirmative-action/Equal Chance Manager

While the a prominent strategic spouse to help you governments across the globe, Maximus helps improve delivery from personal functions in the middle of state-of-the-art tech, fitness, economic, environmental, and you can social pressures. Which have a deep comprehension of program solution beginning, acute insights you to definitely achieve functional perfection, and you will a thorough awareness of the requirements of the individuals becoming offered, the group improve brand new important missions of our own people. Maximus brings imaginative business process management, impactful asking functions, and you may tech alternatives giving improved outcomes for individuals and large quantities of production and show away from government-backed programs.

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